Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: February 2026

This policy outlines the conditions under which refunds and cancellations are handled by Akuru Institute. Please read this policy carefully before completing your enrollment.

1. No-Refund Policy

Enrollment fees are non-refundable once payment has been made, except in the circumstances described in Section 3 below. We encourage students to carefully review the course description, schedule, and fees before enrolling.

2. Cancellation by Student

If a student wishes to withdraw from a course after enrollment:

• Cancellations made 7 or more days before the course start date may be eligible for a credit note valid for 6 months (at the discretion of the Institute).
• Cancellations made less than 7 days before the course start date, or after the course has commenced, are not eligible for a refund or credit.

3. Cancellation by Akuru Institute

If Akuru Institute cancels a course for any reason, enrolled students will receive a full refund of the fees paid, processed within 10 business days via the original payment method.

4. Rescheduling

If the Institute reschedules a course to a significantly different date, students who cannot attend the new date may request a full refund within 5 business days of being notified of the change.

5. How to Request a Refund

To request a refund or cancellation, contact us at:

• Email: [email protected]
• Phone: +960 797 2434

Please include your full name, enrollment reference number, and the reason for your request. We will respond within 3 business days.

6. Refund Processing Time

Approved refunds will be processed within 10 business days. Refunds for card payments are returned to the original card used for payment. Processing times may vary depending on your bank or card provider.

7. Retain Your Receipt

We recommend retaining a copy of your payment receipt and enrollment confirmation for your records. These are available at any time from your enrollments page after logging in.